A significant number of Iraqi citizens have fled from their country in an effort to live in a safe environment. Jordan has opened its borders to Iraqi citizens, providing them with supporting services. This complicated situation creates and maintains challenges for social work practitioners, as they have to provide additional and culturally appropriate services to this particular population. A need was identified, to develop both education and practice in order to become more multicultural-oriented, as well as the need to start renegotiating their role as professionals and agents of delivering culturally competent practice. A research project about the current living conditions of Iraqi asylum seekers and refugees revealed the necessity to understand how to develop, demonstrate and disseminate theory that will have a real, positive and practical influence on professionals and their practice. This particular article refers to the lessons learned from Jordan.